Good product and easy to install. Customers very helpful.
Great job, guys, you answered every question I had and were very prompt with your replies. 😊
These lights are beautiful and they have a top notch customer service. Some of my lights were not working but the customer care executive was really helpful. They replied to me immediately and promptly replaced the faulty lights are verifying my details.
We absolutely love lumary products . They bring such joy to my family and I having these beautiful lights on our home . Lumary has been wonderful to work with\! Their customer service team was very responsive, helpful, and willing to resolve my issue with my permanent outdoor lights. I truly appreciate a company that stands behind its products and takes care of its customers.Thank you, Lumary!
Have had 2 pairs for almost 2 years, gardener cut onof them and got replace from customer service.
Also got another 2 now the patio can look with regular lights, which light very well all the patio is a 50x50, and when party it is great it detects sound on the board or on the phone and lights by the rythm. had them in the floor and as told gardener cut 1 strip and now put them in the wall.
got the other 2 to expand to bbq area
Great customer service from Lumary got power supply, as it failed and the replacement the gardener cut, great service and great lights
Light missing box was open and instructions missing
Hello, we are sorry to hear about this; please contact our after-sales customer service,and we would be happy to resolve the issue for you.
They are difficult to align but once you get the hang of it they work well. I feel good about my decision on my house lights. They look great
I normally don’t get the insurance on stuff I order but I love these lights so much I didn’t want to take a chance on anything happening.
These lights are amazing!! I have 4 sets now and I love them, great quality and the app is easy to use.
Lumary has amazing customer service. The company handled all my issues in less than 24hrs.. and their product is excellent
Not much else i could ask for!!!
I purchased the Lumary Permanent Outdoor Lights Max and they look amazing—super bright with vivid colors. Recently, I had an unexpected hardware issue where my control box stopped responding. I reached out to customer service, and I was blown away by how responsive they were. A support specialist named Jing got back to me right away with clear, easy-to-follow troubleshooting steps and made the warranty process completely stress-free. It is rare to find a company that stands behind its products with such fast and supportive customer service. Highly recommend both the lights and the company!
I would highly recommend this product,multiple features
I was upset with how they shipped my order but the ease of installations /programming blew me away I had a Halloween themed side and a 4th of July side for a few hours but once I got the hang of it and they really light up the area I have them on 10% they're so bright
Good looking lights with easy to control features in the app! Excellent customer service after the sale.
Good quality lights but the App is less than user friendly. I’ve had some of them installed outside in a salty air beach environment for a couple of years now and they are still working.
Does not work. Email customer service and nobody has gotten back..will dispute.
It’s remarkable and beautiful. Easy to install and it’s really a game changer to the entire house outdoors. I have had tons of compliments.
I really like it, and appreciate that the color switch and main light can both be on at the same time. The 18" fan is quiet at low settings, and enough for PacNW summer heat, although I imagine it would have to run a lot harder for warmer or more humid climates. The light controls and phone app access, plus alexa integration are fantastic and work well. I have had other Lumary lights on my network for 2+ years and have not had a problem with the automation integration in that time, and i expect nothing less from this light.
Enhancements that would make a future version better:
For installation, I would like the strain relief cable to be 1-2" shorter than the electrical leads, so if the fan does slip, it wouldnt pull on the wire nuts.
A single-gang wall switch add-on that could control the basic functions in addition to the full remote. At least main light on/off, dimming and fan speed. I lose remotes, and I expect that I will lose this one too.
This combination of timer and soil sensor work really well together. I like the set up interaction of the sensor to the timer to prevent overwatering or prevent excessive dryness. I am able to control the amount of water by volume or duration of time I want to water. Coupled with the soil sensor, I can water until the soil moisture is a certain percentage. I can also set the sensor to trigger the timer to water if the soil dryness is below a specific percentage.
I contacted customer support for help on a minor question. They were very responsive, very well knowledgeable on the unit and the system. Responsiveness was quick (Thanks Jing!).
I will be buying another timer and sensor to use in another part of my yard. I highly recommend this set up.
Set up was easy. I suggest Fully charging the water timer prior to establishing a connection to the app or your network. There is a USB charging port that can be used to charge the water timer rather than setting it in the sun and allowing it to charge by way of solar energy.
Great Product. I have been using for 2 months.
I originally bought these 2.5 years ago even i bought my house as outdoor lights. They work so well, especially with Alexa, that I bought 2 more! Don't hesitate, get 'em!
Lumary costumer service is great they always handle replacement and help quick without a cost
I recently bought a 4 pack of lights and upon installation one unit did not function. However, when I contacted customer service they were happy to assist me and provide an additional unit. No hassle, no argument, just good old fashioned taking care of my issue. I bought an additional 4 pack of lights just based on the service!
I purchased this so that i could precisely water my Newly planted Palm trees. They require a little more care than just randomly spreading the water, I also paired this with the soil tester to ensure I wasn't drowning the plants as well the combo works exactly as I wanted it to, it has two options for scheduling, one is volume of water, second is time. choose the one that you will need, the interface isn't super intuitive, but it works. I also had a small issue with the timer, and support was very responsive and solved it right aways. definitely recommend this
When I purchased my Lumary 6 Inch 13w Smart LED Recessed Slim Pot Lights, I was disappointed because when I was hitting the regular switch to open the lights a lot of times there was 1 or 2 not lightning up and I had to close the lights and open it up again to wish to open them all, but with the lumary light switch everything work fine every time. Tip to help you setup the switch : Use your phone to share your internet because its 2.4 wifi that you need because its not supporting 5g wifi so you need 2 phones to setup and the app seems to work better with Iphone (I used Iphone for app and samsung S23 to share internet). I hope it helps someone.
Lumary customer service was spot on. Had a bad controller box in a set of lights I ordered. They swiftly responded and sent me replacement parts in a very timely manner. I am very impressed with the product as well as customer service.